Mission Statement
I love turning ‘what if’ into ‘here’s how’: business cases are my way of proving that innovative, inclusive, AI-powered services aren’t just possible—they’re feasible and worth building.
Biography
I help organizations redesign how they work and serve people—whether that’s a city making services more accessible, a public agency navigating digital transformation, or a team rethinking how they collaborate.
I’ve spent years in strategic consulting (PwC, Intellera) building business cases that mix design thinking with emerging tech like AI, blockchain, and IoT. But I’m equally passionate about teaching: as Adjunct Professor at Politecnico di Milano, I guide students to prototype citizen-centered services that actually work in the real world.
Over the past five years, I’ve designed solutions ranging from AI assistants helping citizens navigate complex bureaucracy, to predictive models for urban traffic, to frameworks that make public services genuinely inclusive. My latest obsession? Shaping tomorrow’s world and reimagining how we work—blending artificial and human intelligence to find the perfect mix.
What drives me is the belief that good design isn’t just about making things look better—it’s about making systems work better for everyone. I bridge strategy, technology, and human needs, always asking: “How do we make this actually useful?”
When I’m not consulting or teaching, you’ll find me exploring how AI and design can create services that are smarter, fairer, and more responsive to the people who use them.
Questionnaire
Where do you want to foster change and why?
At the intersection where services meet citizens and systems often fail people. Change here matters most: better services mean dignity, inclusion, and lives that actually work.
What or who influenced you during your professional career?
Kennedy’s ‘why not?’ transformed how I work—from accepting reality to imagining possibilities. That question drives me to design futures that create real value for the people who’ll live them.
We all have those significant moments or situations (success or failure); which one was yours, and what did you learn from it?
Working with public administrations, I realized something profound: when services work well, they don’t just save time—they change how people feel, react, and experience their day. A simple, accessible interaction can shift someone’s mood, their trust in institutions, their quality of life. Multiply that by millions of citizens using these services daily, and you understand why good design isn’t cosmetic—it’s fundamental.